Refund policy
At Jewelz Noir, we are committed to your satisfaction and stand behind the quality of every product we offer. Please read our return and refund policy carefully before making a purchase.
Returns We accept returns within 14 days of the delivery date. To be eligible for a return, items must be unopened and unused in their original packaging. Due to the nature of skincare products, we are unable to accept returns on opened or used items.
How to Initiate a Return To start a return, please contact us at jewelznoir@gmail.com or call us at 227-229-5753 with your order number and reason for return. Once your return is approved, we will provide instructions for sending your item back. Customers are responsible for return shipping costs.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that original shipping costs are non-refundable.
Damaged or Defective Items If you receive a damaged or defective item, please contact us within 48 hours of delivery at jewelznoir@gmail.com with photos of the damage. We will make it right at no additional cost to you.
Non-Returnable Items
- Opened or used skincare products
- Gift cards
- Sale items
For any questions, contact us at jewelznoir@gmail.com or 227-229-5753.